Privacy Policy

Last updated: 25 June 2026

Welcome to LumiSite.

This Privacy Policy explains how HLY Software collects, uses and protects personal information when you visit lumisite.co.uk, contact us or use our services.

We are committed to handling your information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

LumiSite is developed and operated by HLY Software.

We are the data controller for information collected through this website.

For privacy enquiries please contact:

Email: privacy@lumisite.co.uk

Information We Collect

Depending on how you use the website we may collect:

Information you provide

1. Name
2. Email address
3. Telephone number
4. Company name
5. Any information you include in enquiry forms

Information collected automatically

When you visit the website we may automatically collect:

1. IP address
2. Browser type and version
3. Device information
4. Pages visited
5. Time spent on pages
6. Referring website
7. Basic diagnostic information

This information helps us improve LumiSite and diagnose technical issues.

How We Use Your Information

We use your information to:

1. Respond to enquiries
2. Provide product information
3. Deliver demonstrations or quotations
4. Improve the website
5. Monitor website performance
6. Detect abuse or security incidents
7. Meet legal obligations

We do not sell your personal information.

Cookies

LumiSite uses cookies to improve your experience.

Depending on your consent, cookies may be used for:

1. Website functionality
2. Remembering preferences
3. Visitor analytics
4. Performance monitoring

You can change your cookie preferences at any time.

Analytics

With your consent we may use analytics platforms such as:

1. Google Analytics
2. Plausible Analytics

These services help us understand how visitors use the website. They do not identify you personally.

Where possible we enable privacy features such as IP anonymisation.

Contact Forms

When you submit an enquiry we store the information you provide so we can respond.

This information is only accessible to authorised members of HLY Software.

We do not use enquiry information for unrelated marketing without your consent.

Marketing

If you subscribe to updates, we may occasionally send:

1. Product announcements
2. New feature releases
3. Security notices
4. Company news

You can unsubscribe at any time using the link in our emails or by contacting us.

How Long We Keep Data

We only keep personal information for as long as necessary.

Typical retention periods include:

Security

We take appropriate technical and organisational measures to protect your information, including:

1. HTTPS encryption
2. Secure hosting
3. Access controls
4. Software updates
5. Regular backups
6. Monitoring for suspicious activity

No internet transmission can be guaranteed to be completely secure, but we work to minimise risk.

Third-Party Services

Depending on how the website is configured we may use trusted third-party services including:

1. Google Analytics
2. Google Fonts (if enabled)
3. Google reCAPTCHA (if enabled)
4. Plausible Analytics
5. Stripe (if purchasing services)
6. Microsoft 365 or equivalent email services

Each provider processes data under its own privacy policy.

Your Rights

Under UK GDPR you have the right to:

1. Access your personal information
2. Correct inaccurate information
3. Request deletion where appropriate
4. Restrict processing
5. Object to processing
6. Request data portability
7. Withdraw consent where processing relies upon consent

To exercise these rights, contact us using the details above.

International Transfers

Some third-party providers may process information outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place.

Children's Privacy

This website is intended for business users.

We do not knowingly collect personal information from children.

Changes to this Policy

We may update this Privacy Policy from time to time.

Any significant changes will be published on this page together with an updated revision date.

Contact

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

HLY Software

Email: privacy@lumisite.co.uk